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Thursday, August 14, 2025

Brightline unveils a loyalty program: This is every little thing you could know


Brightline is rapidly changing into a fan favourite relating to getting across the state of Florida. Now, for the primary time, it’s launching its personal rewards program.

The Florida-based rail line runs high-speed trains from Terminal C at Orlando Worldwide Airport (MCO) in Central Florida to Miami, masking 235 miles between 3 and three 1/2 hours, and making round a half dozen stops alongside the way in which.

We have tried out the service a number of instances over time, and it has been an thrilling story to cowl: a first-of-its-kind, personal, intercity rail service in America.

Associated: The way forward for high-speed rail in America? This is what it was like taking Brightline

On Friday, the corporate introduced its personal loyalty program known as Brightline Rewards, which can provide prospects methods to earn and redeem factors on prepare rides all through the Sunshine State.

The corporate deliberate to formally unveil the brand new loyalty program at an occasion later Friday morning in Miami.

“Our company have at all times been on the heart of every little thing we do,” Brightline Florida CEO Patrick Goddard advised TPG. “Brightline Rewards is the following step in recognizing their loyalty.”

CLINT HENDERSON/THE POINTS GUY

Brightline Rewards

Brightline Rewards will provide frequent riders the chance to earn factors on every little thing from prepare tickets to meals and drinks bought within the firm’s station lounges — or on board its trains.

The bottom fee will probably be 5 factors per greenback spent on eligible Brightline purchases. A novel twist in comparison with the airline loyalty applications so many people are accustomed to: You may earn factors on a number of tickets. Whoever purchased the tickets will get the factors. So, for those who guide a prepare journey for your self and a few members of the family you’d earn all of the factors.

You may start incomes factors on purchases after you choose in to the Brightline Rewards program beginning Friday.

TPG’s Nick Ewen already enrolled, and instantly earned 500 Brightline Rewards factors in his new account as you may see within the screenshot beneath.

Brightline Rewards factors exhibiting in a consumer’s account. BRIGHTLINE

Observe that Brightline doesn’t, as of now, plan to award factors retroactively on earlier purchases.

Triple earnings this spring

To kick off the brand new loyalty program, Brightline is providing triple earnings for a restricted time. Between now and June 3, you’ll earn 15 factors per greenback spent on eligible purchases.

BRIGHTLINE

Advantages stretch past factors

As a part of the brand new program, Brightline Rewards members can even get particular financial savings in stations and obtain unique entry to offers, sweepstakes and occasions, the corporate stated.

That features 10% off for members at Mary Mary bars and Markt shops present in Brightline’s stations.

In an extra perk, loyalty members can even get early entry to the flash gross sales the corporate often holds for its prepare tickets.

Redemptions with Brightline Rewards

CLINT HENDERSON/THE POINTS GUY

What are you able to do with Brightline’s new factors? There are a selection of choices.

Brightline Rewards members can redeem factors for prepare rides. The corporate plans to supply choices for whole award bookings (in different phrases, a “free” journey) and a cash-and-points possibility, much like what a number of airline and lodge loyalty applications provide to prospects who do not have sufficient miles or factors to cowl a complete reserving.

What number of factors does it take for a redemption?

Now, the large query: What number of factors will a prepare journey value?

Brightline plans to make use of dynamic pricing, the corporate advised TPG.

Which means the variety of factors you will want for a redemption will range from one reserving to the following. Consequently, what number of factors you will want for a redemption will depend upon a number of elements, together with the kind of seat and the recognition of journey dates.

For the sake of demonstration, listed here are particular examples the corporate supplied.

  • A brief-haul journey between Miami and West Palm Seashore: For an instance fare of $35, you’d want roughly 3,500 factors to totally cowl the reserving.
  • An extended journey between Miami and Orlando: For a $75 fare, you’d want roughly 7,500 factors to cowl the journey.

That is round one cent in worth per level, in each instances.

We discovered comparable worth on redemptions we searched via Brightlien’s reserving channels.

This is a journey from Orlando to Miami. For the most affordable Sensible ticket (Brightline’s base fare), you could possibly go for the $39 fare — or a redemption of three,900 Brightline Rewards factors.

Brightline fares from Orlando to Miami. BRIGHTLINE

There aren’t any factors minimums to redeem, no blackout dates and no hidden guidelines.

One factor to notice, nonetheless, is that your Brightline Rewards factors will expire after a 12 months of inactivity.

Factors look to have a base worth of 1 penny per level.

“Brightline Rewards was designed with our company in thoughts,” stated Barbara Drahl, Brightline’s senior vp of promoting and industrial technique. “We have now deliberately made it actually easy to enroll, actually easy to affix, easy to earn and to redeem.”

Redeeming factors for ‘extras’

Drahl additionally identified that Brightline has no minimums for reaching factors to redeem. To that finish, the brand new program will permit members to redeem smaller sums of factors for ancillary gadgets like luggage, concessions or upgrades to the premium automobiles.

“As quickly as factors are awarded after the journey is taken, a visitor can use these factors proper again into their subsequent improve, or buy, or baggage, or any type of ancillary merchandise,” Drahl.

redeem Brightline Rewards factors

It must be pretty simple to redeem your Brightline Rewards factors:

  • Factors may be utilized throughout checkout when reserving via the Brightline app or web site. You should use factors towards prepare tickets, upgrades, baggage charges, pet charges, day by day parking, multiride packs and month-to-month parking. Friends will see the choice to redeem factors on the fee display screen.
  • Members can present their Brightline Rewards digital card (within the app or saved in a cell pockets) for 10% off at Mary Mary and Mrkt within the station.
  • To see your factors whole, log in to your Brightline account on the web site or app and head to the Brightline Rewards part below “My Account.” You will see your present factors stability, pending factors and full transaction historical past.

Brightline companions

LOEWS HOTELS

Whereas Brightline does not have companions the place you may earn or burn Brightline Rewards factors, at the very least to this point, the corporate is teaming up with a number of company companions, together with Loews Motels, Marriott Bonvoy and Main League Baseball.

Only one instance?

Brightline company obtain an unique $100 food-and-beverage credit score robotically utilized when reserving at these two Loews Motels places:

be a part of Brightline Rewards

You may join a Brightline account on-line or obtain the app.

CLINT HENDERSON/THE POINTS GUY

It is free to affix. Present customers can create or log in to their Brightline account after which decide into Brightline Rewards.

After I logged into my account on the app, I used to be instantly prompted to enroll, as you may see within the screenshots beneath.

As soon as enrolled, members earn factors on qualifying purchases made via the Brightline app or gobrightline.com.

To be taught extra or enroll, go to gobrightline.com/rewards.

As soon as you’ve got enrolled, you need to get 500 factors robotically added to your account.

Brightline Rewards sweepstakes

NICK EWEN/THE POINTS GUY

To kick off this system, the corporate is launching a sweepstakes with a 1 million-point giveaway. Friends who enroll in Brightline Rewards by Might 30 will probably be robotically entered to win considered one of lots of of prizes of factors in increments starting from 500 to 100,000. The corporate additionally advised The Factors Man:

“A second manner for Brightline Rewards Members to win a chunk of the a million factors giveaway is the Brightline Rewards Touring Wall. Making its strategy to every Brightline station, the wall of envelopes accommodates rewards starting from 500 factors to meals and beverage reductions. The Brightline Rewards Touring Wall will make its strategy to every Brightline Station between now and April 14.”

Backside line

Brightline has unveiled a enjoyable new loyalty program known as Brightline Rewards. Now you can earn factors on prepare journey on Brightline, and the corporate stated you may count on to see extra companions and methods to earn unveiled later this 12 months. Among the many offers they’re engaged on are interline agreements with airways.

Goddard, the corporate’s CEO, stated they need to have a “first-class” loyalty program that will probably be acquainted to airline loyalists. This might ultimately additionally embrace numerous elite tiers, sooner or later.

There are many thrilling issues forward for this revolutionary prepare firm.

“We have now for years been attempting to transform individuals from driving their automobiles to taking the prepare,” stated Goddard. “That is simply one other manner for us and an efficient manner for us to create loyalty and to create adherence to our service in a market that in any other case is car-dependent. It is actually about creating an incentive for individuals to attempt Brightline in the event that they have not accomplished so earlier than, or in the event that they’re already riders, to journey extra steadily.”

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