Berlin-based Solda.AI, an AI telesales startup, has raised a €3.5 million Seed funding spherical to innovate telephone gross sales with multimodal AI voice brokers that may shut offers autonomously.
The spherical was led by Accel, with participation from AltaIR Capital. The funding might be used to additional develop Solda.AI’s AI brokers, associate with extra enterprises worldwide and develop world gross sales processes.
Sergey Shalaev, Co-founder and CEO of Solda.AI, mentioned: “At Solda.AI, we imagine that the way forward for telesales is AI. Our imaginative and prescient is for voice agent-powered gross sales that generate income and supply actual ROI, and we imagine that we’re the primary and solely firm to ship this. We have now already seamlessly built-in our brokers into 20 companions’ gross sales channels, and are delighted to announce this Seed funding led by Accel to assist us collaborate with extra companies and take telephone gross sales into the age of AI.”
Based in 2023, Solda.AI claims to be the primary firm constructing totally autonomous AI voice gross sales brokers that may shut offers from begin to end. Their voice brokers have been built-in into greater than 20 enterprises’ telesales operations, together with tbi Financial institution, InDrive, Treatwell and Plata Financial institution.
Solda.AI was based by Sergey Shalaev, an AI and ML entrepreneur with greater than 12 years expertise and experience in suggestion providers, promoting applied sciences, and MedTech.
A remote-first firm, the Solda.AI crew relies throughout Amsterdam, Berlin, London and Munich. Solda.AI’s brokers generated €6.1 million in incremental income for shoppers in 2024 and are on track for €26.4 million this yr – in response to figures supplied to EU-Startups.
Zhenya Loginov, associate at Accel, mentioned: “After we first met Sergey and the Solda.AIteam, we have been blown away by the AI voice brokers’ human-like attributes and skill to not solely deal with complicated conversations, but additionally shut offers on the spot. Solda.AI’s expertise has the potential to utterly revolutionise the telesales market, with the crew utilizing AI to redefine gross sales automation from scratch. The crew is already delivering on their purpose to spice up gross sales income with AI, with impressively low detection charges, and their product scalable by design. We’re trying ahead to partnering with the crew and seeing what could be achieved on the journey forward.”
Name centres are a €25.5 billion market, with world enterprises nonetheless seeing telesales as a strong a part of their enterprise technique. Solda.AI believes that voice provides a private contact to the gross sales course of, builds belief with customers, and permits complicated gross sales interactions to maneuver ahead shortly and in real-time.
Moreover, additionally they imagine that decision centres are tormented by excessive ranges of workers turnover and burnout, coaching cycles are lengthy, and there’s a lack of multilingual amenities for world firms.
Whereas conversational AI firms have disrupted customer support over current years, automating and enhancing enterprises’ interactions with clients, the gross sales automation market has lagged behind. This delay is because of the truth that, till not too long ago, replicating the pure movement of human brokers in conversations was unattainable. Individuals are twice as seemingly to belief a human voice over an AI voice.
As well as, synthetic voice expertise shouldn’t be optimised for complicated gross sales conversations and is prone to be detected over the course of a minutes-long telephone name – jeopardising offers and making a barrier to AI-enabled effectivity.
With a 1% detection charge and the flexibility to deal with 100 simultaneous telephone traces at peak hours, Solda.AI claims to be the primary firm to beat the challenges related to gross sales automation and provide AI voice brokers that may shut gross sales over the telephone.
Its voice brokers are multilingual, able to dealing with gross sales conversations in US and UK English, Spanish (together with Mexican Spanish), Portuguese (together with Brazilian Portuguese), French and German.
Solda.AI’s totally autonomous voice brokers are capable of deal with an organization’s whole telesales cycle at scale, reportedly processing 10,000 leads every day to make calls, follow-ups, callbacks and shut offers. Whereas lower than 10% of human name centre brokers attain proficiency in below two months, Solda.AI’s voice brokers are reportedly prepared to interact leads after two weeks of coaching on gross sales calls and scripts.
Because of this, firms utilizing Solda.AI’s voice brokers see a 30% cost-efficiency improve versus name centres – as per figures supplied by Solda.AI.
Pavels Gilodo, Shopper Ecosystem Lead at tbi financial institution, mentioned: “At tbi financial institution, innovation drives the whole lot we do. Partnering with Solda.AI has reworked our buyer communication technique. Victoria AI, our AI-driven outbound gross sales agent, permits us to interact clients at scale whereas conserving the expertise private. The outcomes communicate for themselves – improved operational effectivity, enhanced buyer satisfaction, and vital contributions to our enterprise targets. This collaboration reveals how expertise and shared imaginative and prescient can redefine buyer engagement in banking.”
