About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We train 4 Guidelines that create a brand new relationship with cash—one the place you like the way you spend and have fun the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their pals what a distinction it has made of their lives. Take a look at our group on Fb, TikTok, or Reddit (actually!), or learn a few of our app opinions, and also you’ll see what we imply. We love constructing one thing that has an enormous constructive influence on individuals’s lives, and now we have a formidable training ecosystem that features reside courses, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help group, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who wish to have a superb begin to the brand new yr. So, we’re on the lookout for tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. When you’re recognized for being real, proactive, and a transparent communicator, we wish to hear from you!
We have now one overarching requirement in terms of becoming a member of our group—even briefly: our authentic Core Values Manifesto has to essentially click on with you. When you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and study YNAB
- Glorious written English
- You’re out there to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours will likely be break up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
- Please be aware that though we’re absolutely distant, we do have some location restrictions for this non permanent function—we will solely rent individuals who reside both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We reside our Core Values every single day at YNAB, and we imply it once we say we’re an equal alternative employer. We consider {that a} variety of backgrounds, talents, beliefs, and experiences is important to our success, and we’re keen about making a welcoming, supportive, and collaborative surroundings for all workers. All are inspired to use as we proceed to develop a wise, hard-working, and various group that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have acquired lots of Fortune’s “good spot to work” awards during the last a number of years. We have now a group filled with really distinctive individuals—the sort you’ll be excited to work with. We’d like to let you know about just a few of them!
Dela (she/her/hers) is our onboarding group chief and will likely be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will train, information, and help you, guaranteeing you’re feeling assured every day. You’ll have numerous alternatives for questions, suggestions, and celebration!
Your group of fellow seasonal help specialists will possible be a number of the finest individuals you’ve ever labored with. You’ll get to know of us from throughout the globe and study with them via collaboration.
The help group will likely be your friends, and also you’ll have alternatives to each have enjoyable with and study from them.
All of us can’t wait to satisfy and study from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re obsessed with becoming a member of our devoted help group. You’ll assist us reply each message in a approach that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll train you the best way to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You could have a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You possibly can artfully mix directness and friendliness in a single sentence.
You realize that pace of response is essential. And, you steadiness pace with accuracy and giving a personalised expertise each time.
You self-manage effectively, realizing your contributions influence the entire group. You frequently pursue progress and connection for your self and your group.
You might be humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little further step past what’s anticipated. You’re artistic in that approach and luxuriate in delighting others.
You’re who we’re on the lookout for if you happen to:
- Can decide to a set schedule of 4-5 work days per week (together with a minimum of one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or laptop you should use for YNAB work (a pill or Chromebook gained’t fairly minimize it for a number of the applications we use)
- Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
- Are thought-about a wonderful communicator in written English
- Are digitally fluent, which suggests you’re snug studying and navigating a number of applications directly and making use of your curiosity to study new programs and troubleshoot technical points
- Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the similar time
- Are curious and luxuriate in attempting belongings you haven’t accomplished earlier than
- Can tactfully ship tough information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
At this time, you’re scheduled for a 5 hour shift. You realize that about 75% of your day will likely be invested in delighting prospects and about 25% will likely be invested in private progress and group connection.
Earlier than you soar into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or adjustments? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to specialists. When a query is sophisticated otherwise you really feel not sure, you understand a educated group is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get numerous thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our data base and advertising and marketing web site to degree up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
At this time you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name along with her and may’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you verify in in your targets and get teaching on tough conversations.
Earlier than you understand it your work day is over! You say goodbye to your group in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.
How you can Apply
- Apply under by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an awesome match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer help?
- Inform us a couple of time you needed to study one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer challenge? What did you study?
- What hours of the day be just right for you? What days of the week are off limits?
- We want seasonal workers who can work from November 6, 2023 via mid-February 2024. Do you will have any day without work wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d favor it if you happen to didn’t share a headshot anyplace in your utility supplies. Thanks!
We’ll ship you a affirmation e mail when you apply. Please add that e mail tackle to your protected sender record to make sure future emails from us come via. (When you don’t obtain it, verify your promotions inbox, junk folder, or any filters you could have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as doable. If we might help you with an accessibility want, e mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Buyer Assist function. (Please be aware that we will solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please remember that whereas we’ve traditionally saved a bunch of seasonal help specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any non permanent contracts into everlasting ones. You possibly can anticipate this function to final a most of 16 weeks.
