Such behaviour by members of Washeemah’s staff has not gone unnoticed. You solely need to hop onto Hey Peter to see some complaints however others have even been despatched to the NCR and the Nationwide Shopper Tribunal (NCT). And it’s not simply customers. It’s even the Nationwide Credit score Regulator who has grown sad with the Debt Counsellor.
Sad Regulator: The Nationwide Shopper Tribunal (NCT) a number of instances earlier than has needed to cope with disputes between customers and Washeemah. They even have been requested by the NCR to deregister the Debt Counsellor.
In 2021 the NCT dominated on an software by the NCR to have the Debt Counsellor deregistered. In that case the NCT dominated that the Debt Counsellor (who had taken 9 months as much as that time to submit a replying affidavit within the ongoing case) needs to be given extra time to file a response (and the NCR additionally bought to submit extra information).
Within the authentic software the NCR wished the Debt Counsellor to have an audit executed of all purchasers issues and handy consumer information over to a different Debt Counsellor to deal with. They meant to have the Debt Counsellor deregistered so they may not follow. They wished all of that as a result of they mentioned that they had proof of plenty of violations of the NCA and phrases of registration.
It seems that Washeemah was nevertheless not deregistered as she remains to be recorded as registered on the NCRs web site (see above).
Sad Shopper: Within the case held in November 2021 the buyer (Elizabeth Moeketsi) requested the NCR for assist however they mentioned they may not and gave her what is called a discover of non referral. This allowed the buyer to strategy the NCT for help.
Within the case on the NCT, the buyer alleged that she had obtained an unsolicited telephone name from one of many Debt Counsellor’s staff who supplied details about her credit score report. At the moment, she supplied her ID quantity and a dialogue was held on the telephone.
What occurred within the background is the buyer was positioned underneath debt evaluation, although she mentioned she was by no means instructed that was what was taking place. She solely discovered later when she tried to make use of her credit score accounts and was instructed by a credit score supplier that she was underneath debt evaluation. This sounds similar to the story by the journalist from Moneyweb (besides they referred to as the caller out and the decision ended).
The patron (Elizabeth Moeketsi) then complained to the NCR is June 2020 however 6 months later in December 2020 they lastly instructed her they may not assist. She then was ultimately capable of strategy the NCT for help.
The NCT nevertheless urged the buyer that to comply with the proper process. Saying that she wanted to put complaints on the numerous credit score bureaus letting them know that the knowledge that she was underneath debt evaluation was incorrect. Additionally they instructed approaching the Credit score Ombud.
Sad Shopper: As latest as 2025, the NCT has been listening to from sad customers about My Debt Assistant.
In February 2025, the NCT dominated on a matter the place Mr Mduduzi Patrick Kunene mentioned that the Debt Counsellor (Washeemah Isaacs) had positioned him underneath debt evaluation with out his consent.
As with others, he had approached the NCR for assist however had been instructed that the matter couldn’t be proved and so was issued a discover of non referral.
On this case, nevertheless different alarming claims have been made. The patron mentioned his signature seems on paperwork that he by no means signed. That will be unlawful and fraud. So far as we are able to inform, no comply with civil litigation has occurred in that matter over the fraud, as but.
In that unopposed matter the NCT ordered (as per the buyer’s essential request) that the NCR take away the buyer’s title from their on-line register (NCRDebtHelp) and thus from all credit score bureaus as being underneath debt evaluation.
